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Privacy policy

Privacy Policy

The Follicle is committed to safeguarding your privacy.  Contact us at info@thefollicle.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) –

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent.  Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data.  We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose.  Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data.  We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period.  We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing.  This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why.  If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us.  We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools.  For example, your shopping cart information, your IP address, your shopping history (if there is any) etc.  This information is used to improve your customer experience.  When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us.  This is either information you have provided them directly with or that they have gathered about you on other legal grounds.  See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you.  This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us);
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law.  We reserve the right to anonymise Personal Data gathered and to use any such data.  We will use data outside the scope of this Policy only when it is anonymized.  We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 2 years

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered.  To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers.  Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.  We share your data with:

Our processing partners:

  • TD Bank, PayPal, Stripe

Our business partners:

  • none

Connected third parties:

  • none

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data.  We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS).  We use anonymising and pseudonymizing where suitable.  We monitor our systems for possible vulnerabilities and attacks.   We do not gather or maintain financial records on our server(s).

Even though we try our best we can not guarantee the security of information.  However, we promise to notify suitable authorities of data breaches.  We will also notify you if there is a threat to your rights or interests.  We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children.  We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users.  This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer.  Cookies store information that is used to help make sites work.  Only we can access the cookies created by our website.  You can control your cookies at the browser level.  Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in.  These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible.  For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests.  In addition, they are used to limit the number of times you see an advertisement.  They are usually placed to the website by advertising networks with the website operator’s permission.  These cookies remember that you have visited a website.  Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings.  Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com.  For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website.  Google has their own Privacy Policy which you can review here.  If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact Information

info@thefollicle.com

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made Feb 15, 2021.

 

GM Collin Vegan Collagen 

$170

Description

A new treatment featuring 100% vegan products from GM Collin. Target dehydration, dryness, pigmentation and de-vitalized skin with this facial. Includes a peel and the newest GM Collin product, Collagen Supreme Serum. Clinical results show a decrease in wrinkle volume and improvement in skin texture and hydration.
(75 minutes)

Yonka C25 Facial

$165

Description

Yon-Ka’s brand new facial, Vitamin C25, provides the ultimate anti-ageing, radiance-enhancing, unifying solution for those searching for even more beautiful skin.


Vitamin C25 combines effectiveness and sensory appeal thanks to the combination of a peel containing 30 per cent glycolic acid and a new professional Serum C25 ampoule, containing 25 per cent stable vitamin C.


Post-treatment, the skin is left re-energized, smooth and radiant while the complexion is refreshed

with an even more healthy glow.

*The link goes to a Youtube video showing the treatment*

(90 minutes)

Teen Facial

$105

Description

The Teen Facial is a cleansing facial that includes consultation, cleansing, exfoliation, extractions and mask. Ideal as an introduction to skin care and maintenance.
(60 minutes)

The Follicle Signature Facial Treatment

$120

Description

The Follicle Signature Facial is an individually formulated treatment that includes a consultation, skin analysis, cleansing, exfoliation, extractions, active concentrate and massage.
(75 minutes)

Specialized Masks

$40

Description

Yonka and G.M. Collin offer specialized masks that will enhance any of our facials by increasing absorption of the serums and creams, as well improving the hydration and texture of the skin. Thermal-Plastic Mask: improves absorption Algomask: Its thermo-cooling effect on the skin makes it a remarkable revitalizing mask particularly for reducing the visible appearance of redness. Yonka Fruit Mask: tones, firms, hydrates & soothes skin. Masque Lift: A smoothing and uplifting mask containing Collagen and Hyaluronic Acid. Add on to any facial.

Yonka Excellence Code

$175

Description

Perfect for mature skin, the Excellence Code Facial is an exceptional anti-aging facial that incorporates a high performance technical treatment. A double deep exfoliation with draining techniques is followed by specific Yon-Ka anti-aging energy points work. This is followed by an exclusive biocellulose mask (used in reconstructive surgery) infused with an intense concentrate to reprogram the rejuvenation of mature skin cells. Excellence Code global youth cream provides 20 key ingredients to act on all signs of aging concerns: lines/wrinkles, collagen and elastin, nourishment and dark spots.

(90 minutes)

Yonka Hydralessence

$155

Description

Yonka's Hydralessence treatment is a high performance, deep hydrating facial that will revive the most dehydrated complexions, eliminating signs of stress and help your skin to re-balance itself. Luxuriate in the warmth of healing hands while your skin is bathed in a moisture surge of oils, creams and elixirs, then sink into the bliss of a double hydrating fruit-based mask.

(90 minutes)

Yonka Advanced Optimizer

$155

Description

Advanced Optimizer is lifting and restructuring, and this anti-aging treatment acts like a "personal trainer" for the skin. Rich in re-densifying thickening hibiscus and lupine peptides and highly hydrating marine collagen and hyaluronic acid, it reinforces the structure of the epidermis and uses co-enzyme Q10 to protect the skin cells from free radical attacks.

(90 minutes)

Yonka Vital Intense

$155

Description

Yon-Ka's Vital Intense treatment is recommended for all ages. This treatment will re-infuse your skin with the vital energy that it sometimes lacks after sun exposure, during pregnancy, during menopause, or simply after a spell of ill health or tiredness. Essential oils of beech bud, anti-free-radical vitamins and trace elements will help your skin rediscover all of it’s balance, elasticity and vitality.

(90 minutes)

GM Collin Sea C Spa

$150

Description

The Sea C Spa facial is a powerful age-defying skin care treatment designed to delay the visible signs of aging and to energize the skin. Formulated with marine and vegetal ingredients (Vitamin C Concentrate, Algae Biomatrix Patches, and Thermal Organic Mud). This treatment is exceptional for both pre and post-sun exposure. Ideal for people who live in urban areas with high pollution levels. Benefits

  • Reduces the appearance of lines and wrinkles
  • Evens out skin tone
  • Illuminates the skin, thus restoring its youthful appearance
(90 minutes)

GM Collin Hydrolifting

$140

Description

GM Collin's Hydrolifting treatment will visibly restore your skin to a youthful look. It includes a double exfoliation, utilizing both enzymatic and chemical actives, eliminates the dead skin cells to instantly clarify the skin and allow an increased absorption of the subsequent ampoules. The delicate texture of the hydrolifting fluid imparts hydration to the skin providing a silky comfort. You enter your relaxing journey with a flowing massage of the Restorative Cream followed by the Hydrolifting Toning Mask, allowing you to succumb to a restful destination. This treatment profoundly improves the visible toning of the face and neck and improves hydration for an age-defying radiance.
For all skin types. (60 minutes)

GM Collin Botinol

$170

Description

G.M. Collin’s Botinol treatment is their signature age-defying treatment. A non-invasive anti-aging dermo-procedure. This innovative, clinically proven treatment combines 5 peptides with retinol, for a Botox-like effect-without any needles. After just one treatment, lines and wrinkles are improved and skin appears plumper. Benefits

  • After just one treatment, expression lines appear relaxed
  • Lines and wrinkles are visibly reduced
  • The skin appears visibly younger

(90 minutes)

GM Collin Collagen 90-II

$165

Description

The GM Collin Collagen 90-II treatment is a highly respected and sought-after age-defying skin renewal treatment that hydrates, smooths and tones wrinkles to combat the visible signs of aging. This intensive anti-aging treatment hydrates, rejuvenates, tightens and reconfigures the skin’s surface to subdue the visible signs of aging. Unequalled for skin renewal.

(90 minutes)

GM Collin Peel Series

$99

Description

The GM Collin Peel Series is the perfect solution for fine lines, wrinkles, hyperpigmentation, acne scarring, and flaking skin. Your series will be customized to your skins’ personal needs by working with a selection of 4 peels. It features Glycolic Acid which evens out the top layers of the skin and stimulates collagen as well as Lactic Acid which provides a hydrating effect and is less irritating. This helps if sensitivity, dryness or dehydration occurs with the other peels. Salicylic Acid can be used for oily or acneic skin by eliminating sebum and debris that can cause blackheads, whiteheads and enlarged pores. Derm Renewal is formulated with a patented complex of 30% AHA (Glycolic and Lactic acid) coupled with the amino acid Arginine. Ask for a complimentary consultation and we will prepare a personalized treatment plan just for you. When booked as a weekly series of 4 or more treatments. $99 each treatment.

(30 minutes)

GM Collin Oxygen Treatment

$130

Description

This revolutionary GM Collin Oxygenating treatment is designed to revitalize fatigued, stressed and dull skin. It is also beneficial for oily or acne-prone skin and is designed to clear skin congestion. The 5-step treatment, formulated with BHA (2% Salicylic Acid), AHAs (15% Glycolic & Lactic Acid), and a unique Oxygen Complex, normalizes, detoxifies and hydrates in depth to give the skin back its natural radiance and glow. To obtain maximum results, one treatment per week is recommended for five consecutive weeks. (60 minutes)