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Frequently Asked Questions

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Frequently Asked Questions

What should I wear for a body treatment?  We leave that up to you.  For body treatments we provide SPA robes and slippers.  We want you to be comfortable during your treatment; wear a bathing suit, undergarments or simply your birthday suit.  We can also provide disposable underwear if you prefer.

What payment methods do you accept?  We accept cash, debit or credit (Visa or Mastercard), PayPal and Stripe.  We cannot process gift cards from Visa, Mastercard or WaySpa.   

Are gel nails going to damage my natural nails?  We work with BioSculpture gel which we know to be the healthiest gel option for your nails.  It strengthens, conditions, and promotes the growth of your natural nails and allows weak, brittle nails to grow.  There is no inhaling of dust, vapors, odours and no excessive buffing before, during, or after application.  Gel can quickly and safely be removed within ten to fifteen minutes with our unique soak-off protocol. 

Is it safe for me to do a facial if I have sensitive skin?  Yes, all guests receive a full consultation before treatment begins.  We discuss overall health, allergies, specific concerns and skin history.

Will my skin break out after a facial?  Breakouts are rare but if it is your first treatment in a while or you have an event coming up we recommend you have your facial at least 7-10 days prior.

Are the ingredients safe in your hair colour/products?  Many hair care companies have made the change to using fewer chemicals, alcohol and preservatives in their products.  We have chosen to use those products.     

Do any of your products contain chemicals or preservatives?  Most of our product lines are chemical-free and we continue to research and bring in these products to provide the healthiest options for your skin and hair care.   

Do you offer vegan products?  Yes!  SPARitual products and some of our skin care lines have vegan options.  

Can I get a pedicure/manicure if I have nail fungus?  We recommend having the fungus checked by your doctor to discuss treatment options before booking a manicure/pedicure service.  

Can I tint my lashes if I have contacts?  Yes.  You will be required to remove your contacts before performing the service.  

Can I have facial wax if I am using an acne treatment?  We ask that you advise us of any acne medications or AHA use before your waxing service.  Special care would be made to avoid the areas where the product is being used.  Otherwise waxing is not advised while using these products.

Are there any contraindications for body/face waxing?  Acne medications, AHA or retinol use, recent sun exposure or sunburn, skin treatments that abrade the skin, chemical peels, skin that is irritated or has any openings. 

Can I ask for additional services upon arrival or during consultations?  Planning ahead for additional services is best so that we can plan the appropriate time for you.  We will do our best to accommodate add-on services whenever possible.

How can I understand what products are best for my skin?  We recommend that you book a FREE, 15-minute consultation with one of our Aestheticians.  Product recommendations will be customized to suit the needs of your skin.    

Do you offer walk-in services?  We recommend calling ahead and booking your appointment to avoid disappointment.  

Can Gift Certificates be converted to dollar amounts?  Our Gift Certificates can be converted to a dollar amount and used for any service or retail products we offer in the spa and salon.

Can Spa packages be interchanged or parts of the package interchanged?  We do not offer substitutions in any of our packages.  If redeeming a Gift Certificate for a spa package and you wish to make changes to the services, we will convert it to the dollar amount and it can be used toward the requested services.  

How long after shaving can I receive a waxing service?  We recommend that you book your waxing services a minimum of 2-3 weeks after shaving to achieve the optimal results.

How often should I wax?  We recommend scheduling your regular waxing appointments every 4 weeks.  

Can I make an appointment to have my finger/toe nails cut?  Yes we will schedule a 15-minute appointment for you and perform a nail trim and file.  This service does not include soaking or any preparation of the nails beforehand.    

Is my Aromatherapy Massage covered by my health plan?  No.  Our Aromatherapy massages are performed by Aestheticians and include a full body massage.  

Can the Aromatherapy Massage in my package be performed by an RMT?  Unfortunately not.  All of our services in our spa packages are specially priced to provide better value.  Massage performed by an RMT may not be discounted.  If you would prefer an RMT please let us know and we will convert your package to a dollar amount and apply it to your services.  

Can I split my spa package up for multiple visits?  Yes you can but please be advised that you will lose the discounted pricing for each service within the spa package.  Your Gift Certificate will be converted to a dollar amount to pay for individual services. 

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GM Collin Vegan Collagen 

$170

Description

A new treatment featuring 100% vegan products from GM Collin. Target dehydration, dryness, pigmentation and de-vitalized skin with this facial. Includes a peel and the newest GM Collin product, Collagen Supreme Serum. Clinical results show a decrease in wrinkle volume and improvement in skin texture and hydration.
(75 minutes)

Yonka C25 Facial

$165

Description

Yon-Ka’s brand new facial, Vitamin C25, provides the ultimate anti-ageing, radiance-enhancing, unifying solution for those searching for even more beautiful skin.


Vitamin C25 combines effectiveness and sensory appeal thanks to the combination of a peel containing 30 per cent glycolic acid and a new professional Serum C25 ampoule, containing 25 per cent stable vitamin C.


Post-treatment, the skin is left re-energized, smooth and radiant while the complexion is refreshed

with an even more healthy glow.

*The link goes to a Youtube video showing the treatment*

(60 minutes)

Teen Facial

$105

Description

The Teen Facial is a cleansing facial that includes consultation, cleansing, exfoliation, extractions and mask. Ideal as an introduction to skin care and maintenance.
(45 minutes)

The Follicle Signature Facial Treatment

$120

Description

The Follicle Signature Facial is an individually formulated treatment (choose from YonKa or GM Collin) that includes a consultation, skin analysis, cleansing, exfoliation, extractions, active concentrate and massage.
(60 minutes)

Specialized Masks

$40

Description

Yonka and G.M. Collin offer specialized masks that will enhance any of our facials by increasing absorption of the serums and creams, as well improving the hydration and texture of the skin. Algomask: Its thermo-cooling effect on the skin makes it a remarkable revitalizing mask particularly for reducing the visible appearance of redness. Yonka Fruit Mask: tones, firms, hydrates & soothes skin. Masque Lift: A smoothing and uplifting mask containing Collagen and Hyaluronic Acid. Add on to any facial.

Yonka Excellence Code

$175

Description

Perfect for mature skin, the Excellence Code Facial is an exceptional anti-aging facial that incorporates a high performance technical treatment. A double deep exfoliation with draining techniques is followed by specific Yon-Ka anti-aging energy points work. This is followed by an exclusive biocellulose mask (used in reconstructive surgery) infused with an intense concentrate to reprogram the rejuvenation of mature skin cells. Excellence Code global youth cream provides 20 key ingredients to act on all signs of aging concerns: lines/wrinkles, collagen and elastin, nourishment and dark spots.

(75 minutes)

Yonka Hydralessence

$155

Description

Yonka's Hydralessence treatment is a high performance, deep hydrating facial that will revive the most dehydrated complexions, eliminating signs of stress and help your skin to re-balance itself. Luxuriate in the warmth of healing hands while your skin is bathed in a moisture surge of oils, creams and elixirs, then sink into the bliss of a double hydrating fruit-based mask.

(60 minutes)

Yonka Advanced Optimizer

$155

Description

Advanced Optimizer is lifting and restructuring, and this anti-aging treatment acts like a "personal trainer" for the skin. Rich in re-densifying thickening hibiscus and lupine peptides and highly hydrating marine collagen and hyaluronic acid, it reinforces the structure of the epidermis and uses co-enzyme Q10 to protect the skin cells from free radical attacks.

(60 minutes)

Yonka Vital Intense

$155

Description

Yon-Ka's Vital Intense treatment is recommended for all ages. This treatment will re-infuse your skin with the vital energy that it sometimes lacks after sun exposure, during pregnancy, during menopause, or simply after a spell of ill health or tiredness. Essential oils of beech bud, anti-free-radical vitamins and trace elements will help your skin rediscover all of it’s balance, elasticity and vitality.

(90 minutes)

GM Collin Sea C Spa

$150

Description

The Sea C Spa facial is a powerful age-defying skin care treatment designed to delay the visible signs of aging and to energize the skin. Formulated with marine and vegetal ingredients (Vitamin C Concentrate, Algae Biomatrix Patches, and Thermal Organic Mud). This treatment is exceptional for both pre and post-sun exposure. Ideal for people who live in urban areas with high pollution levels. Benefits

  • Reduces the appearance of lines and wrinkles
  • Evens out skin tone
  • Illuminates the skin, thus restoring its youthful appearance
(60 minutes)

GM Collin Hydrolifting

$140

Description

GM Collin's Hydrolifting treatment will visibly restore your skin to a youthful look. It includes a double exfoliation, utilizing both enzymatic and chemical actives, eliminates the dead skin cells to instantly clarify the skin and allow an increased absorption of the subsequent ampoules. The delicate texture of the hydrolifting fluid imparts hydration to the skin providing a silky comfort. You enter your relaxing journey with a flowing massage of the Restorative Cream followed by the Hydrolifting Toning Mask, allowing you to succumb to a restful destination. This treatment profoundly improves the visible toning of the face and neck and improves hydration for an age-defying radiance.
For all skin types. (60 minutes)

GM Collin Botinol

$170

Description

G.M. Collin’s Botinol treatment is their signature age-defying treatment. A non-invasive anti-aging dermo-procedure. This innovative, clinically proven treatment combines 5 peptides with retinol, for a Botox-like effect-without any needles. After just one treatment, lines and wrinkles are improved and skin appears plumper. Benefits

  • After just one treatment, expression lines appear relaxed
  • Lines and wrinkles are visibly reduced
  • The skin appears visibly younger

(90 minutes)

GM Collin Collagen 90-II

$165

Description

The GM Collin Collagen 90-II treatment is a highly respected and sought-after age-defying skin renewal treatment that hydrates, smooths and tones wrinkles to combat the visible signs of aging. This intensive anti-aging treatment hydrates, rejuvenates, tightens and reconfigures the skin’s surface to subdue the visible signs of aging. Unequalled for skin renewal.

(75 minutes)

GM Collin Peel Series

$129

Description

The GM Collin Peel Series is the perfect solution for fine lines, wrinkles, hyperpigmentation, acne scarring, and flaking skin. Your series will be customized to your skins’ personal needs by working with a selection of 4 peels. It features Glycolic Acid which evens out the top layers of the skin and stimulates collagen as well as Lactic Acid which provides a hydrating effect and is less irritating. This helps if sensitivity, dryness or dehydration occurs with the other peels. Salicylic Acid can be used for oily or acneic skin by eliminating sebum and debris that can cause blackheads, whiteheads and enlarged pores. Derm Renewal is formulated with a patented complex of 30% AHA (Glycolic and Lactic acid) coupled with the amino acid Arginine. Ask for a complimentary consultation and we will prepare a personalized treatment plan just for you. When booked as a weekly series of 4 or more treatments. $129 each treatment.

(45 minutes)

GM Collin Oxygen Treatment

$130

Description

This revolutionary GM Collin Oxygenating treatment is designed to revitalize fatigued, stressed and dull skin. It is also beneficial for oily or acne-prone skin and is designed to clear skin congestion. The 5-step treatment, formulated with BHA (2% Salicylic Acid), AHAs (15% Glycolic & Lactic Acid), and a unique Oxygen Complex, normalizes, detoxifies and hydrates in depth to give the skin back its natural radiance and glow. To obtain maximum results, one treatment per week is recommended for five consecutive weeks. (60 minutes)